By the end of this training course, trainees will be able to:
- Identify the types of questions used to gain insight into the applicant.
- Identify guidelines for conducting a productive interview based on competencies.
- Identify the qualities to assess in determining a good candidate for hire.
Any position related to:
- Human Resources Management.
- Talent Acquisition Management.
- Recruitment & Selection unit.
- Staffing team - HR professionals, hiring managers, or team leaders.
- Introduction to Competency-Based Interviews:
- What is CBBI?
- Difference between traditional vs behavioral interviews.
- Why competencies matter in hiring.
- Overview of the STAR model (Situation, Task, Action, Result).
- Understanding Competencies:
- Definition of a competency.
- Types of competencies:
- Core (communication, teamwork, integrity).
- Leadership (decision-making, strategic thinking).
- Role-specific (technical, customer service).
- Aligning competencies with job requirements.
- Preparing for the Interview:
- Conducting job analysis.
- Defining key competencies for the role.
- Writing effective behavioral interview questions.
- Legal and ethical considerations.
- The STAR Method:
- Deep dive into STAR technique.
- Examples of strong vs weak responses.
- Coaching candidates during interviews (without leading).
- Conducting the Interview:
- Structuring the interview flow.
- Probing and follow-up techniques.
- Taking notes and behavioral evidence.
- Managing bias and ensuring consistency.
- Evaluation & Scoring:
- Creating a competency-based rating scale.
- Behavioral indicators and benchmarks.
- Group calibration and panel interviews.
- Making data-driven hiring decisions.
- Practice and Roleplay:
- Mock interviews using STAR-based questions.
- Peer feedback and evaluation.
- Real-time coaching and improvement tips.
- Common Pitfalls & Best Practices:
- Avoiding hypothetical or leading questions.
- Managing time and candidate nerves.
- Ensuring fairness and inclusion.