Certified International Customer Service Professional (CICSP) Certification August 2022
Certified International Customer Service Professional (CICSP) Certification August 2022
Training Activity Rate
Trainer/s
Laith Al-Alami
Training activity Hours
15
Training activity Date
-
Training Activity Days
Sunday
Monday
Tuesday
Wednesday
Thursday
Start and End Time
17.00 - 20.00
Training Activity Classification
Support Operations
Course Language
English
Methodology
In class
Type of Training
Professional Certificate
Pricing Method
Fixed Price
Deadline for registration
Price For Jordanian
650 JOD
Price For Non Jordanian
918.08 US$
Contents

Upon completing this course student should be able to:

- Get closer to your internal customers and their needs
- Build stronger relationships built on competence and trust
- Market your department’s services more effectively
- Manage client expectations and deliver results that add value
- Recognize the power of approaching internal customers in the same way as external customers
- Measure their own function’s degree of customer focus and be able to apply a variety of tactics to get closer to the customer.
- Understand the steps in the internal consultancy cycle
- Understand a variety of methods to solve client problems
- Recognize Critical Success Factors and their importance to the business
- Recognize how to align their Department’s plans with the organization's strategy and tactics