تجاوز إلى المحتوى الرئيسي
Certified International Customer Service Professional (CICSP) Certification August 2022
Certified International Customer Service Professional (CICSP) Certification August 2022
التقييم
المدرب/ون
Laith Al-Alami
عدد الساعات
15
فترة الانعقاد
-
أيام النشاط التدريبي
الاحد
الاثنين
الثلاثاء
الاربعاء
الخميس
التوقيت
5 - 8
تصنيفات النشاط التدريبي
عمليات الدعم
لغة النشاط التدريبي
انجليزي
المنهجية
وجاهي
المدينة
عمان
نوع التدريب
شهادات مهنية
اخر موعد للتسجيل
السعر للأردني
650 JOD
السعر لغير الأردني
918.08 US$
المحتويات

Upon completing this course student should be able to:

- Get closer to your internal customers and their needs
- Build stronger relationships built on competence and trust
- Market your department’s services more effectively
- Manage client expectations and deliver results that add value
- Recognize the power of approaching internal customers in the same way as external customers
- Measure their own function’s degree of customer focus and be able to apply a variety of tactics to get closer to the customer.
- Understand the steps in the internal consultancy cycle
- Understand a variety of methods to solve client problems
- Recognize Critical Success Factors and their importance to the business
- Recognize how to align their Department’s plans with the organization's strategy and tactics