By the end of this training course, trainees will be able to :
- Build and lead effective, high performing teams.
- Apply the best practices in team management, motivation and conflict resolution.
- Foster accountability and trust within teams.
- Promote cross functional collaboration across departments.
- Develop effective coaching and feedback methods to drive team growth.
- Branch managers, assistant managers and head teller.
- Department heads.
- HR professionals and Learning and development heads.
- Team leaders.
- Operation teams.
- Corporate and SME teams.
- Sales team.
- Understanding banking teams: defining the structure and the types of teams within banking institutions – i.e: (branch teams, operation teams, business teams ,product teams, risk and compliance units).
- Team roles and responsibilities: understanding how clarity within banking department enhances accountability and efficiency.
- Leadership in banking teams: applying adaptive leadership styles to manage diverse teams and meet regulatory, operational, and customer service demands.
- Aligning team and bank goals: Learn methods for setting shared goals and measuring performance in line with organizational strategy.
- Conflict management: Identify common sources of tension in banking teams (e.g., pressure, compliance demands, customer dissatisfaction) and learn practical resolution models.
- Coaching and feedback: Develop skills to give constructive feedback, mentor team members, and support ongoing professional development.