المخرجات
By the end of this training course, trainees will be able to :
- Identify and use the consultative selling approach.
- Recognize the importance of empathy in relationship building.
- Gain confidence in dealing with sales objections.
- Master their tone, body language and talking ques.
الفئة المستهدفة
- Bussiness Development Executives.
- Account Managers .
- Sales and Commercial Representatives .
المحتويات
- Relationship Building .
- Listening Skills.
- Empathy .
- Opening Techniques.
- Questioning .
- Giving Advice .
- Benefits to Solutions .
- Ending the call / Visit .
- Objection Handling.
- The follow up call.
- Call to Action / Persuasion .
- Practical Exercises & Role Play .
- Methods and Tactics Review .