Outcomes
By the end of this training course, trainees will be able to:
- Discuss the concept of total quality management (TQM).
- Describe how total quality management can be introduced into their place of work.
- Identify useful total quality tools.
Target Group
- Managers and supervisors who want to improve their abilities to manage their work more effectively.
- Employees who work in quality departments and are interested to maximize their knowledge in total quality management (TQM).
Contents
- Definitions of quality.
- The total quality approach.
- Benefits of TQM.
- TQM pioneers.
- Elements of total quality.
- TQM tools.
- Cases study.