Outcomes
By the end of this training course, trainees will be able to :
- Define the financial inclusion & its importance.
- Gain knowledge of the Central Bank of Jordan’s strategy in financial inclusion.
- Identify inclusive banking products.
- Explain customer service and sales with an inclusive outlook and gender lens.
Target Group
- Customer service officers, sales team, small business officers.
Contents
- Financial Inclusion & its importance.
- Central Bank of Jordan financial inclusion strategy.
- Customer service with an inclusive outlook.
- Lending with a gender lens.
Practical examples.