By the end of this training course, trainees will be able to :
- Build on existing interview skills, specifically by developing a competency-based behavioral approach.
- Understand interviewing skills and techniques including active listening, probing, questioning, reading non-verbal clues or body language.
- Evaluate the strengths and limitations of different interview approaches.
- Understand the principles and benefits of competency-based behavioral interviews.
- Practice the approach in simulated competency-based behavioral interviews.
- Develop effective interview questions in alignment with job requirements and selection criteria.
- Review the types of questions that lead to the retrieval of more of the candidates’ ‘real’ experience and competencies.
- Practice writing behavioral interview questions based on a competency model.
- Develop a systematic means of collecting and analyzing behavioral data to support a competency-based evaluation of candidates.
- Assess the candidates and make recommendations.
- HR Professionals, Recruitment Personnel and anyone who is involved in employee selection who would like to gain or build on existing interviewing skills, specifically by developing a behavioral competency-based approach and techniques.
- Process of attracting talents .
- Behavior consistency model .
- How to implement the behavior consistency model .
- Introduction to interviews:
- Why do we interview?
- Who should participate in interviews?
- Types of interviews .
- Competency based Behavioral interviewing overview :
- Behavioral interview process .
- Advantages of competencies .
- KSAO .
- Types of competencies .
- Categorizing competencies .
- Interview preparation :
- How to schedule interview date and time .
- Interview venue and location .
- Question Design :
- Lead and probing questions.
- STAR model and question development .
- W.A.S.P. Interviewing .
- The interview structure .
- What to assess??
- Rating scales and guides .
- Interviewing techniques:
- Body language .
- Note taking tips.
- Active listening / good listeners.
- Common interviewing mistakes.
- Do and Don’t.