Outcomes
By the end of the training, participants will be: able to apply design thinking techniques to drive innovation and find effective solutions to challenges.
Target Group
Banking and financial services professionals interested in exploring the world of innovation and design thinking, particularly those working in Customer Experience CX and focusing on the Customer Journey, as well as improving work processes.
Contents
This training aims to introduce participants to the principles and methodologies of design thinking, equipping them with the skills and mindset needed to approach complex problems with creativity and empathy.