Outcomes
1. explain the purpose and function of different types of banksand banking2. explain what is meant by responsible and sustainablebanking, and how goals and other objectives arearticulated through a bank’s mission, vision, and valuesstatement3. describe the different types of bank customers, and theproducts, services and delivery channels banks provide tomeet their needs4. describe the customer service environment and the impact oftechnology on the customer experience5. explain the purpose of banking regulation, and the principlesof good regulation and conduct6. explain what is meant by professional and ethical banking,and the measures in place to ensure banks and bankingprofessionals treat customers fairly.
Target Group
All bank employees in the UK and internationally, particularlythose new to banking, and regardless of their own specialism,who want to expand their knowledge and understanding of thebusiness they are in – the business of banking – and have thatknowledge and understanding recognised through the award ofa professional banking qualification.
General Goal
All bank employees in the UK and internationally, particularly those new to banking, and regardless of their own specialism, who want to expand their knowledge and understanding of the business they are in – the business of banking – and have that knowledge and understanding recognised through the award of a professional banking qualification.