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Debt Collection Skills
Debt Collection Skills
Training Activity Rate
Trainer/s
محمد القاق
Training activity Hours
12
Training activity Date
-
Training Activity Days
Monday
Tuesday
Wednesday
Thursday
Start and End Time
17:00 - 20:00
Training Activity Classification
Credit Control
Course Language
English
Methodology
In class
City
Amman
Type of Training
short courses
Deadline for registration
Price For Jordanian
96 JOD
Price For Non Jordanian
180 US$
Outcomes

By the end of this training course, trainees will be able to:

-   Identify debt collection principles and importance.

-   Utilize effective communication and negotiation techniques.

-   Apply empathy and active listening skills during collection conversations.

-   Overcome barriers to debt recovery professionally.

-   Navigate regulatory requirements and compliance standards.

-   Develop customized debt collection strategies.

-   Utilize technology for effective account management.

-   Collaborate with internal stakeholders for streamlined processes.

Target Group

-   Debt collection agent’s ideal for newcomers or those aiming to refine skills in techniques and compliance.

-   Customer service representatives helpful for those managing sensitive payment conversations, needing stronger communication and negotiation strategies.

-   Credit and risk management officers valuable for deepening understanding of the role collections play within the financial lifecycle.

-   Finance or accounts receivable teams especially useful for professionals handling overdue payments or working closely with collections units.

-   Supervisors or team leader’s supports efforts to enhance team productivity and improve client engagement.

-   General participants in debt recovery anyone involved in front-line recovery or back-office support can benefit from the training’s insights.

Contents

-   Techniques and best practices to:

-    Handle overdue accounts.

-    Negotiate payment arrangements.

-    Recover outstanding debts while maintaining positive customer relationships and regulatory compliance

-    Navigate challenging debt collection scenarios.

-    Achieve optimal outcomes for both the bank and its customers.

-   Ensuring ethical and professional practices in debt collection.

-   The use of automation and technology to improve the debt collection process.

-   Practical cases study.

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