معهد الدراسات المصرفية

المملكة الأردنية الهاشمية

Emotional Intelligence


المحاضر تاريخ البداية تاريخ النهاية توقيت البداية توقيت النهاية مكان الانعقاد عدد الساعات سجّل الآن
سهير كفوري صويص
2018-06-25 2018-06-28 16:30 19:30 عمان 12
سجّل الآن

(Objectives / الأهداف)

:

Understand emotions and use tools to transform and regulate one’s and people’s emotions.


(Contents / المحتويات)

:

- Introduction about emotional intelligence (EI) and understanding of the importance of it .

- The wisdom of feelings & the Plutchik emotions model : understand the main emotions universally .

- Emotional hijacking.

- Understand the pillars of EI & applications :

- Self awareness:

- Know your emotions.

- Recognize the patterns.

- Self regulation:

- Know how to transform your emotions.

- Evaluate your choices.

- Exercise optimism.

- Motivation:

- Internal vs extrinsic motivation.

- Your goals.

- Empathy:

- What is empathy?

- Empathy vs. sympathy.

- Self empathy and people empathy.

- People skills:

- Establishing rapport with people.

- Communication skills tips to establish solid grounds.

- Power of questions: STOP Talking and start asking questions!

- Emotional intelligence in practice: how to deal with our daily emotions instantly.

- The Action plan!



(Participants / المشاركون)

:

- Individuals who wish to increase deliberateness in making decisions, temper negative responses to distressing situations, and improve conflict and communication skills